Due to the knock on effects of the tightening UK lockdown and as European countries are closing their borders and flights from the UK are being suspended, we are experiencing lengthy delays in the fulfilment, dispatch and transit of all European orders.
Please add at least a week to the estimated shipping times stated on our shipping information page. This page will be updated when we have more information.
21st December 2020
Please note: All deliveries are handled by shipping couriers. There is a small chance that your delivery may come earlier or later than specified.
Please ensure that your address is correct at checkout.
Any failed deliveries will be cancelled.
In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.
Please check your Junk/Spam for shipping emails.
Due to the holiday period orders may take longer then specified.
Untracked - Standard delivery without tracking or email/SMS updates. You will only receive one email when your order is dispatched.
Tracked - Tracked delivery service. You will receive a tracking number so that you can follow the status of your order on the courier’s website.
Unfortunately due to COVID-19 our international courier partners have consistently upped their price’s as the demand for e-commerce goes up, in a period where there are less flights. Therefore we have had to up our shipping prices to reflect this increase. We will be constantly reviewing this and will look to bring this back down to normal as soon as we can. We thank you in advance for your understanding.
Final shipping fees calculated at checkout based on weight. Learn more →
Starting from: £4.50
Starting from: £8.00
Tracked:Starting from: £10.00
Starting from: £14.00
Starting from: £10.00
Tracked:Starting from: £20.00
Starting from: £12.00
Tracked:Starting from: £23.00
Starting from: £14.00
Tracked:Starting from: £20.00
Starting from: £10.00
Starting from: £14.00
Tracked:Starting from: £23.00
Service used in the UK - Royal Mail > https://www.royalmail.com/track-your-item#/
Service used for International deliveries - Deutsch Post https://www.aftership.com/couriers/deutsch-post
Service used for heavy items / large orders - DPD http://www.dpd.co.uk/service/
If you are based outside of UK your delivery is passed on to your local delivery service by Deutsch Post, see below for which service is used in your Country:
For other countries please check with your local postal service.
As our goods are shipped from the UK, and the UK has now left the European Union, there may now be additional charges to pay on delivery of your goods. Please read and note the below.
VAT
VAT will now be payable in EU countries where the customer resides – rates vary from country to country but average 20%. VAT will be payable on delivery of the parcel in the local country. The customer will have an invoice attached to the shipment for payment.
The Low Value Consignment relief provisions apply until June 2021 – until then you can sell purchases goods under the value of €22 without VAT being applicable.
To find the VAT rate in your local country please use this link –
https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_en.htm
Duty and Tariffs
When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.
Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.
When sending parcels to the EU from the UK, Duty is only payable for any orders over €150 in value. Duty may apply to restricted goods, including alcohol, tobacco, etc.
Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.
Please use this website to look up potential payable duty charges https://www.check-duties-customs-exporting-goods.service.gov.uk/selectdest?_ga=2.24855993.2043019202.1611132980-1190965269.1588795992
It is not guaranteed that there will be a duty charge, its dependant on each shipment and each customs official around the world.
Please check the email account used to purchase your item/s to find the dispatch confirmation email.
If you can’t find your email, try the following:
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.
Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.
Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.
If you are based outside of the U.K. your delivery is passed on to your local delivery service such as USA>USPS.
You will be able to see the status on the tracking number.
Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.
If you have any other questions, please check FAQ